FAQ

Morena Fiore

Shipping & Delivery

  • How much is the delivery charge?
    • Delivery is free of charge within the UK.

      International deliveries (Europe and Worldwide) carry a flat-fee of £15.00.

  • When will I receive my order?
    • Orders are posted within 2 working days and from then:

      1 working day within the UK.

      3-5 working days within Europe.

      5-7 days Worldwide.

Candles

  • What makes a really good quality scented-candle?
    • A really good scented-candle must have an excellent fragrance which is strong enough to infuse the area in which it is lit. The candle flame must be steady and not emit black smoke. The wax should be able to melt evenly across the diameter of the candle to avoid tunnelling and to maximise the burn time (how many hours the candle lasts).
  • How are scented-candles made?
    • Scented-candles are made with 4 key ingredients: wax, perfume (scented oil), a wick (the part that is lit) and, not forgetting, a vessel to hold it all together. The wax (in solid form) is melted to become a clear, runny liquid. The perfume is then added and stirred thoroughly, but carefully, for a minute or so. This combined mixture is then poured gently into a vessel (a glass for example) holding the wick. The candle is then left to cure for a few days, away from direct sunlight.
  • Are scented-candles safe for the environment?
    • Candles that are made with a natural wax are safe for the environment. Soya wax is a natural, biodegradable and renewable resource. Benni Rose candles are made with 100% natural soya wax.
  • Are scented-candles safe for cats and dogs?
    • Some essential oils are known to be harmful to pets. None of these are included in Benni Rose products.
  • Are scented-candles safe for people who have asthma or breathing difficulties?
    • Burning a natural soya-wax is safe as it does not emit toxic chemicals. Benni Rose candles are made with 100% soya wax and are tested by people who are asthmatic. All scented oils used at Benni Rose meet the safety standards set by IFRA (International Fragrance Association) for fragrances in candles. Candles must always be lit and burned in a well-ventilated, non-draughty area.
  • Does hot candle wax burn skin?
    • Hot soya wax is unlikely to burn skin as it has a very low melting point.

Diffusers

  • How do reed-diffusers work?
    • Reeds (long thin sticks) are placed into a glass container containing liquid made up of scented oil and diffuser base. The reeds use ‘capillary action’ to draw–up the fragrant liquid which then evaporates (diffuses) into the surrounding area, releasing the scent.  Reed diffusers, therefore, can be used all day (and night) to create a beautifully scented ambience.
  • How long do reed-diffusers last?
    • A 200ml reed–diffuser should last, and continue to emit its scent, for approximately 3 months. There are many factors that contribute to the time a diffuser lasts, such as how warm, draughty or how humid the area is where a diffuser is placed.
  • Are reed-diffusers safe for cats and dogs?
    • Some essential oils are toxic for pets. Reed diffusers are safe for pets providing the essential oils used are non-toxic for them. Essential oils that are toxic to pets are not used in any Benni Rose products. Pets have a heighten sense of smell so diffusers should always be placed in well ventilated rooms when pets are present.
  • Are reed-diffusers safe for people with asthma or breathing difficulties?
    • There is no evidence that reed-diffusers affect asthma or breathing. Benni Rose diffusers are tested by people who suffer with respiratory problems and, to date, have shown no tendency to trigger asthma.
  • What is a reed-diffuser base?
    • The base of a reed-diffuser acts as a carrier for the fragrance (the scent). Benni Rose reed-diffuser base is made of an eco-friendly solvent from a renewable source which is low in odour and gives a superbly controlled rate of scent release. In short, it does an excellent job of releasing a fragrance – over a prolonged period.